Frequently Asked Questions

Smooth Traveling is a web-based trip planner for building day-by-day itineraries, connecting flights and overland legs, coordinating with travel partners, tracking budgets, and keeping trip memories together.

Yes. You can combine flights, trains, buses, ferries, and driving legs in one route, including multi-day stops and border crossings. Smooth Traveling is a planning tool, so you still confirm schedules and bookings with the relevant provider.

For restaurant and activity requests, Smooth Traveling can use real-place lookup when results are available. Not every AI suggestion is a venue suggestion, so treat all output as planning help and confirm opening hours, availability, and suitability directly with the provider.

Open your trip's Itinerary tab, find Maps by stop, and click Show map. Choose a destination in the Stop dropdown to see only places from itinerary days in that city and country. Hotels are purple, restaurants orange, and activities teal. Filter by category or day, search the place list, and click a place or marker to inspect it. Transport items and notes are not venue pins. Use Hide map to close it; there is no separate Map tab.

Only hotels, restaurants, and activities with a reliable location match receive a pin. Unmatched items remain in the unlocated list: no map match found means a reliable location was not found, while lookup unavailable means the location service could not complete the search. Include a specific venue name and street address in the item title and check the itinerary day's city and country. Event names can appear alongside the venue and address. Generic items such as Lunch or Free time may not have a location. The app does not invent a city-center pin, and map matches may be approximate. An internet connection is needed for location lookups and map tiles.

Yes. In the Itinerary tab, choose Day or Stop under Collapse by. Click a day or stop heading to collapse or expand that section, or use Collapse all and Expand all for the selected grouping. Stops group consecutive days at the same destination, so a later return visit appears separately. Your view is remembered per trip in your browser and is private to you, not shared with collaborators. Collapsing does not delete items or remove days from printed itineraries or complete itinerary PDF exports.

Yes. Invite up to 3 collaborators per trip on Free or up to 10 on Pro to work on the same trip in real time. You can keep the itinerary, transport details, and budget in one shared workspace instead of passing around separate notes.

No. Smooth Traveling helps you research and organise a trip; it is not a booking platform or travel agent. Make reservations directly with airlines, hotels, venues, and other providers, then store the relevant details in your plan.

Add estimated and actual costs by category and choose a trip currency. The budget view helps you compare spend with your overall plan, including trips that cross borders and use more than one currency.

Your trips are private to your account unless you choose to share a trip with collaborators or create a share link. We do not publish your itinerary as a public customer story without permission.

Yes. Free includes manual planning, basic USD budgeting, up to 3 collaborators per trip, and 5 one-time starter AI credits. The new-account trip policy is in effect from October 27, 2026. Accounts created before the launch cutoff keep 3 real trips and their existing access. New accounts get one free real trip total; deleting it does not reset the allowance. Access locks 60 days after signup, and permanent deletion is scheduled at 90 days unless the account has subscribed, subject to advance-warning safeguards. Anyone who subscribes remains exempt from these signup-based expiry rules even after cancellation; Pro features still require an active subscription. Pro is $14/month or $120/year: unlimited trips, 40 AI credits each month, up to 10 collaborators per trip, multi-currency budgets, complete itinerary PDFs, and live calendar sync. Building a trip costs 2 credits; other AI actions cost 1. Extra credit packs are one-time purchases with cheaper top-ups for eligible active Pro members; see Pricing for current offers and availability. Purchased credits never expire, but do not increase trip limits, unlock expired trips or grant Pro features or the subscription-based retention exemption.

New accounts created after the policy launches get one free real trip total. Manual, AI-built and duplicated trips all count, the demo never does, and deleting the trip does not give the allowance back. If the account has never subscribed, access to the trip locks 60 days after signup (nothing is deleted yet; billing and account settings stay available), and the trip and its private uploads are permanently deleted 90 days after signup. Subscribing any time before deletion restores access immediately and permanently exempts the account from these signup deadlines, even if you cancel later. That exemption is not Pro: paid features still need an active subscription. Exports you already downloaded cannot be revoked remotely.

No. These changes do not apply to users who signed up before the policy launch date, which is shown on our FAQ page once the policy takes effect. Your current trip allowance and access remain unchanged, including if you have not created a trip yet. Until the launch date is published, the policy is not active for anyone.

You may not need to pay. If a shared document or another planner handles your trip, keep using it. Smooth Traveling puts flights, trains, buses, ferries, and drives in one route, lets your companions edit together, and splits costs without a separate spreadsheet. Pro adds multi-currency budgeting, 40 monthly AI credits, complete itinerary PDFs, and live calendar sync. Try Free first and upgrade only if those tools save you planning work.

Yes. While signed in, open Settings and download a JSON backup of your trip data before deleting your account. Pro also includes complete itinerary PDF export and calendar sync. A PDF is a readable copy, not an editable backup; keep the JSON file if you want your trip records. Deleting your account erases its trip data and private uploads, so download what you need first.

Yes. Use the web app in your phone's browser; no app-store download is required. Open a trip while connected first: offline access relies on previously cached data and cannot load a trip you have not opened. Supported edits to existing items can queue for reconnection, but creating trips, uploading photos, AI requests, and live collaboration need an internet connection.

Manage a paid subscription from the pricing page using Manage subscription, which opens Stripe's billing portal. Review the cancellation details and end date there before confirming. For a refund request or billing question, contact support through the Contact page. We do not advertise a money-back guarantee; ask about your specific purchase before relying on a refund.

Open Settings while signed in, download a backup if you want a copy of your trips, then choose Delete account and type DELETE to confirm. We erase your trips, shared-trip membership, account-authored content, and private uploads before deleting your Clerk account and active sessions. If cleanup is interrupted, access is blocked and you can retry deletion or contact support. Anonymous operational analytics and error records may be retained without your account identity, and payment records remain with Stripe where required by law.